Regestration

Confidentiality is the top priority. Information provided during registration and sessions is kept confidential. You will not receive any SMS or phone calls outside of the booked session time.

First Name

E-mail Address

Mobile Phone

Password

Confirm Password

FreeTalk.au is committed to providing a platform for friendly conversations through video calls and phone sessions. This policy outlines our ongoing obligations to you regarding how we manage your Personal Information. FreeTalk.au is not a business but a personal project aimed at providing a free confidential volunteering service to people who might need it.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names and email addresses.

This Personal Information is obtained directly from you through your registration and booking on our website. We do not collect any information from third parties.

We collect your Personal Information for the primary purpose of facilitating your video call sessions and for communication purposes only. You may use any name, and it does not have to be your real name.

Sensitive Information

We do not collect any sensitive information on our website.

Administrative Fee and Payments

An administrative fee is charged for each session. This fee is used to cover some of the costs of running the website. However, the therapy sessions themselves are free of charge.

All payments are processed through the third-party Stripe platform. FreeTalk.au does not store any banking card information, as everything is securely handled by Stripe.

Please note that all payments for the administrative fee are non-refundable. If a user fails to attend a scheduled session without rescheduling before the appointment date, the payment will not be refunded. Users may reschedule their appointments at any time prior to the appointment date.

Use of Third-Party Platforms

Sessions are conducted using third-party platforms such as Zoom and Google Meet, as well as via phone calls. FreeTalk.au is not responsible for any data breaches or security incidents that may occur on these third-party platforms.

Third Parties

We do not provide your Personal Information to any third parties.

Disclosure of Personal Information

Your Personal Information may only be disclosed in the following circumstances:

Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored securely to protect it from misuse, loss, and unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it. If you wish to access your Personal Information, please contact us in writing.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information in the form of your email address is accurate and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please inform us as soon as practicable so we can update our records. Your name can be any preferred name that you are comfortable with being called.

Policy Updates

This policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy, please contact us at:

Email: reception@freetalk.au

Please confirm that you agree to our privacy policy

Only fill in if you are not human

After submitting the registration form, you will receive an email with an activation link to confirm your registration. If you do not see this email in your inbox, please check your Junk/Spam folder.

Regestration

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